Return Policy for Fragrant1
At Fragrant1, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please follow our return policy outlined below.
Eligibility for Returns
- You may return unused and unopened items within 30 days of receiving your order.
- All returned items must be in their original packaging, including any tags and seals intact.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used fragrances.
- Gift cards.
- Sale or clearance items.
How to Initiate a Return
- Contact Us: Please reach out to our customer service team initiate your return.
- Return Authorization: You will receive a Return Authorization (RA) number, which must be included with your returned item.
- Packaging: Securely package the item in its original packaging and include the RA number.
- Shipping: Ship the return to the address provided by our customer service team. Please retain a copy of your shipping receipt for tracking purposes.
Refund Process
- Once we receive your returned item, it will be inspected to ensure it meets our return policy.
- Refunds will be processed to the original payment method within 5-10 business days after approval of the return.
- Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item for a different fragrance or size, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions for returning the item and issuing a replacement or refund.